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Help center

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Scanning & results

Getting accurate scans, fixing a misread food, and reading your results.

12 articles →

Account & goals

Setting up goals, dietary filters, and managing your profile.

9 articles →

Billing & Plus

Subscriptions, refunds, student discounts, and Family plans.

8 articles →

Privacy & data

How we handle your data, exports, and deleting your account.

6 articles →

Diary & trends

Logging meals, editing entries, and understanding your weekly trends.

7 articles →

Troubleshooting

App crashes, camera permissions, and syncing across devices.

10 articles →

Popular questions

Lighting and angle matter most. Fill the frame with the food, avoid heavy shadows, and tap "Not right?" on any result to correct it — your fix trains the model and updates instantly.

Open Profile → Goals. Choose focuses like lower sugar, more protein, or a managed condition. Scores and swap suggestions re-tune immediately. Goal tuning is a Nurevo Plus feature.

Barcode lookups for recently scanned items work offline, and your diary syncs once you reconnect. Live food-photo recognition needs a connection.

Go to Profile → Privacy. You can export your full food log as CSV or permanently delete your account and data at any time. See our Privacy Policy for details.

Still stuck?

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